Privacy Policy
Last updated: November 9, 2025
This Privacy Policy describes how TeleBot ("we", "us", "our") collects, uses, and protects your personal information when you use our Service.
1. Information We Collect
1.1 Information You Provide
- Account Information: Telegram ID, username, email address
- Payment Information: Billing address, payment method (processed by Stripe)
- Trading Preferences: Risk parameters, alert settings, notification preferences
1.2 Automatically Collected Information
- Usage Data: Pages visited, features used, session duration
- Device Information: Browser type, OS, IP address
- Trading Data: Signal approvals, trade execution records, performance metrics
1.3 Broker Integration Data
- MT5 account numbers (encrypted)
- Trade execution confirmations
- Account balance snapshots (for analytics only)
Note: We never store your broker login credentials.
2. How We Use Your Information
We use your information to:
- Provide and improve the Service
- Process payments and manage subscriptions
- Send trading signals and notifications
- Generate analytics and performance reports
- Provide customer support
- Detect and prevent fraud or abuse
- Comply with legal obligations
3. Data Sharing & Disclosure
We share your information only as described below:
3.1 Service Providers
- Stripe: Payment processing (PCI-DSS compliant)
- Telegram: Message delivery via Telegram Bot API
- AWS: Cloud hosting and data storage (encrypted at rest)
3.2 Legal Requirements
We may disclose your information if required by law, court order, or government request, or to protect our rights or the safety of others.
3.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
3.4 With Your Consent
We may share anonymized performance data publicly (e.g., on our /performance page) only with your explicit opt-in consent.
4. Data Retention
- Active accounts: We retain data while your account is active
- Closed accounts: Data deleted within 90 days unless legally required
- Trading records: Retained for 7 years per financial regulations
5. Your Rights (GDPR)
If you are in the EU/UK, you have the right to:
- Access: Request a copy of your personal data
- Rectification: Correct inaccurate or incomplete data
- Erasure: Request deletion of your data ("right to be forgotten")
- Portability: Export your data in machine-readable format
- Objection: Object to processing for marketing purposes
- Withdraw Consent: Opt out of optional data processing
To exercise these rights, contact us at privacy@kairenex.com or via your account settings.
6. Security Measures
We protect your data using:
- AES-256 encryption at rest
- TLS 1.3 encryption in transit
- Multi-factor authentication for admin access
- Regular security audits and penetration testing
- Role-based access control (RBAC)
However, no system is 100% secure. You are responsible for keeping your account credentials confidential.
7. Cookies & Tracking
We use essential cookies for authentication and preferences. See our Cookie Policy for details.
8. Third-Party Links
Our Service may contain links to third-party websites (e.g., broker login portals). We are not responsible for their privacy practices.
9. Children's Privacy
The Service is not intended for users under 18. We do not knowingly collect data from minors. If we discover such data, we will delete it immediately.
10. International Data Transfers
Your data may be transferred to and processed in countries outside the EU/UK (e.g., US-based AWS servers). We use Standard Contractual Clauses (SCCs) to ensure adequate protection.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be notified via email or in-app notification 30 days before taking effect.
12. Contact Us
For privacy questions or to exercise your rights:
Email: privacy@kairenex.com
Telegram: @Kairostratbot
Address: Kairenex Ltd., London, United Kingdom